ThinkLP customers utilize flexibility of platform during COVID-19 pandemic

ThinkLP works with clients to assist with COVID-19 resources.

As essential businesses, many of ThinkLP’s clients have a responsibility to both their employees and customers to protect and prevent the spread of COVID-19. Leveraging the flexibility of the ThinkLP platform, these retailers were able to quickly create COVID-19 specific dashboards, complete with new components such as Associate Health Screens, Social Distance Audits, and Store Closing and Reopening checklists. The functionality to easily create new reports and audits which meet the specific needs of the pandemic have allowed teams/individuals to take quick action and respond. ThinkLP has helped to quickly implement these forms and processes to allow our clients to protect their employees and customers and stay compliant with federal, state, and local guidelines.

Here is a list of how ThinkLP clients are able to use the platform to lead their organizations during the COVID-19 crisis:

+ COVID-19 Infection & Illness Reports: Report cases of employee illnesses, COVID-19 infections and suspected infections to know who is affected and take action to help and continue to monitor status.

+ COVID-19 Heat Mapping: Use the multi-location feature to track affected locations, employees and services right within the case form. View the magnitude and status of the outbreak on a heat map right within the case itself.

+ Health Check Audits: Employ simple 3-5 question audits to evaluate the risk of a customer or employee before entering the store. This allows the stores to turn away those that may be deemed higher risk. In the case where a customer is turned away, alternative purchasing options can be exercised remotely.

+ Sick Leave Pay Tracking: Use ThinkLP to have locations report when an employee is compensated for lost time through an incident report. This allows organizations to understand the financial impact from sick leave that COVID-19 is having on each store, region and the company as a whole.

+ Social Distance Audits: Create a subset of audit questions that can be checked via CCTV for stores, conducting those audits remotely via camera. Reduce the risk of on-site visits and use safe social distancing.

+ Cleanliness/Sanitation Audits: Keeping stores clean and sanitized is key to curbing the outbreak. Create and conduct cleanliness audits to ensure proper sanitation is happening in all locations.

+ Store Closure Incident Report: Stores can report when they are required to close by government order, are optionally closing or are reducing/changing services of stores. This allows ThinkLP’s customers to understand the full impact of the outbreak on their organization.

+ Store Closing Checklist: Create checklists to ensure stores are closed properly and that everything is taken care of including; last-minute armored cash pickup, security alarm adjustments, keys collected from non- essential staff, water lines turned off, registers turned off, heating/cooling/lighting schedules adjusted and anything else that needs to be addressed for last minute store closures.

+ Regulatory Visit Incident Report: With new laws and regulations in the effort to control the spread of COVID-19, use ThinkLP to track all regulatory visits and any fines or actions that result. Understand the impact on stores, regions and the entire organization while tracking visits from law enforcement, municipal governments, inspection agencies, OSHA and more.

+ Automated Critical Response Team Communications: Use the built-in customizable workflow engine to notify stakeholders based on escalation criteria. For example, the Critical Response Team would be notified every time there is an incident report of another infection.

+ Civil Unrest Incidents: Use Civil Unrest forms for reporting unruly customers, nearby incidents or anything that may be putting employees and/or customers at risk. Make informed decisions to employ security, limit store hours or close stores in more extreme cases.

+ Emergency Alert Communications: Send emails to all employees and key stakeholders at locations within affected areas in one action. This speeds the communication to locations, allowing organizations to respond to the changing environment quickly and easily.

+ Crisis Response Dashboard: Pull together various reports into a single dashboard to illustrate the current status of the crisis. Include cleanliness audit scores, areas of concern within cleanliness audits, locations with the greatest impact, store closure lists, infection reports and more.

+ COVID-19 Employee Response Training: Use ThinkLP’s training add-on module to respond quickly and provide training on how to deal with COVID-19 related activities such as: proper cleaning techniques, proper handwashing practices, social distancing strategies and more. Then, use a quiz to measure knowledge retention to ensure that employees understand and can continue to deliver services safely and effectively.

+ COVID-19 Supply Shortage Report: Standard ordering systems which fulfill orders can push supply orders into a queue that does not consider the urgency of the current outbreak. Create and deploy an order form using ThinkLP for those highly urgent supplies and send to the appropriate resource for immediate fulfillment.

+ Store Opening Checklist: Use ThinkLP’s Audit platform to prepare for reopening by creating Store Opening Checklists. Items can include ordering store cash float, turning on water, setting schedules for alarm/heating/cooling/lighting and more.

+ Store Hazard Mitigation Assessment: Create and deploy a risk assessment to evaluate potential hazards, confirm that deep cleaning measures are conducted before and after opening, ensure the store is prepared for a potential second surge of the virus, validate employees awareness of new pandemic practices, and establish that each store is ready for new policies and procedures implemented during this crisis.

+ Financial Impact Analytics: Do you wonder how COVID-19 has impacted the bottom line of your organization? With a COVID-19 impact form, customers can ask stores to provide all the stats on the impact COVID-19 has had on their business including sales reduction, additional staffing costs, additional cleaning services, sick leave pay, cleaning supplies, regulatory fines, store modifications, and more. On the other side of the equation are costs that were not expended like reduction in electricity costs, heating costs, service cost reductions, in some cases reduced rent, etc. By already collecting the reports noted above, organizations would already have most of the information needed and be able to simply create a dashboard in ThinkLP to visualize the overall impact by store, region or for the entire company.


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